I’ve been watching the impact of digital services on traditional businesses for what seems like a long now, but that doesn’t stop me from jumping at the chance to do it again. In the latest edition of the Australian Institute of Management magazine I get to talk about digital disruption and its impact on all sectors (not just taxis and accommodation).
The main point that I make in the article is that disruption is not a matter of ‘if’ but ‘when’ – and even if your own business has yet to face a disruptive competitor, their very existence is changing the expectations of the customers you service. You can check out a PDF of the magazine by clicking here – at least until they change the edition over (my article starts on page 21).
It used to be said (with thanks to Rita Mae Brown) that insanity was doing the same thing over and over again and expecting different results. In the age of disruption, insanity is doing the same thing over and over and expecting the results to stay the same.