Live from X Media Lab KR8V Sydney 2013 Session 4 #KR8Vsydney @naimark, Ross Harley, @hoho101

KR8V

I decided to sit back and enjoy the arts-related presentations that followed on from lunch, so sorry for not posting any thoughts on those four presentations.

The first presentation after the afternoon tea break was from Michael Naimark (@naimark), whose presentation on The Google Glass Controversy took the audience on a rapid ride through the history of interactive technology. He focused specifically on how wearable technology will further accelerate the growth in creation of online data, as the barriers to its creation will fall dramatically.

He also talked about how a failure in communication led to the world believing that Google’s StreetView cars killed a donkey in Botswana. Failure to learn lessons in communication may lead to similar controversies at the company rolls out Google Glass.

The next presentation was from College of Fine Arts dean Prof Ross Harley whose discussion of how the STEM concept needs to be augmented with an ‘A’ and turned into STEAM again raised the question of what can artists do – his answer being ‘anything’.

Ars Electronica Future Lab director Horst Hortner (@hoho101) who told the story of the Future Lab as well as showing  a project which will use unmanned aerial vehicles (UAVs) to create illuminated images in the sky, including a Starfleet logo in the night skies over London.

 

Live from X Media Lab KR8V Sydney 2013 Session 2 #KR8Vsydney @Agraylin Wayne Borg @galvinsd & @adamgood

KR8VThe first speaker for the session session at #KR8Vsydney was Alvin Wang Graylin (@Agraylin), the co-founder of China’s Number 1 mobile search and advertising company myinfo. He started by playing a video for his company which actually used the tune from the Dumb Ways to Die campaign, which was interesting to show how that one piece of creative content has worked its way around the world in many different forms. Alvin talked about his career as an entrepreneur, from starting his first computer service business in college with his roommates in 1990 to working at IBM in various roles. Much of his talk focused on the issues that entrepreneurs face in building belief and raising capital, and the struggles they will experience along the way.

Alvin was followed by the chief operating officer of Abu Dhabi-based twofour54, Wayne Borg, who talked about the creative revolution that is sweeping the Arab world as a result of digital technology. He talked about how Saudi Arabia is now the number one market for mobile YouTube downloads, as young people use it as a means to create and express themselves, and how citizen journalism is now a phenomenon in Egypt. 360 million people now live in the Middle East and North Africa, and 55 percent are under the age of 25, while smartphone and mobile penetration is now at 230 percent across the region, creating huge opportunities to develop content.  Borg spoke of how creative and media industries are now one of the key investment areas for the Abu Dhabi government, and his own organisations has been put in place to help develop a talent pool in that sector.

The third speaker was Protein One founder, Galvin Scott Davis (@galvinsd), creator of the Number 1 lifestyle app, business app and kids game on the iPhone in Australia, who talked about the value of asking the question ‘why not?’. His latest app is Dandelion, which grew out of a children’s story that he created and evolved into a digital app.

The final speaker for the session was Adam Good, director of digital media and content at Telstra Media, who talked about creative leadership. He talked about how many companies are simply not planning for changes to come, and hence may not exist by the time 2020 rolls around. He encouraged the audience to listen more to find new opportunities that will work.

Live from X Media Lab KR8V Sydney 2013 #KR8Vsydney @kthread @doktorZ @dirtgirlworld @domknight

KR8VI’m currently sitting in the audience of X Media Lab’s KR8V Creative Leadership Edition at the Museum of Contemporary Arts in Sydney, and will be taking notes throughout the day, some of which I hope to post here.

The first speaker for the day was former BBC and Al Jazeera digital producer Kristen Taylor (@kthread). Her presentation on storytelling and community management talked about the nature of knowledge, and posited that the Internet runs on kindness, which is what gives the network the ability to heal itself.

The second presentation was delivered by Professor Martin Zimper (@doktorZ) , director of Cast/Audiovisual Media at the Zurich University of Art, who demonstrated that the rules of storytelling set out by Aristotle thousands of years ago still hold true today.

“We need old craft for new media,” he said. “Writing is a technique, writing is a craft … and even if we look to Hollywood it is old European knowledge that they use.”

His thesis – that a lot of successful online videos show people exceeding thresholds.

The third presentation of the first session was from dirtgirlworld creator and Interactive Emmy Award winner Cate McQuillen (@dirtgirlworld). McQuillen talked about the creation of relevant and creative children’s entertainment, and her mission to influence a generation to understand the need to love and look after the world.

“We believe that little things and little people can make a big difference,” she said, adding her team has had great success in encouraging kids to learn about recycling and composting. Dirtgirl often makes live appearances now, and a dirtgirl album was nominated for an ARIA Award.

The final speaker for the session was Dom Knight, radio broadcaster and writer for The Chaser, who talked about storytelling models, and specifically the Hero’s Journey and its various elements. While ideas are constantly rehashed due to their tendency to work, and the elements can be modified through changing settings and situations, creating interesting characters and dialogue, and through observation. And of course the newest variation is media. He also talked about how truly great storytellers can break the rules entirely, as George RR Martin has done with Game of Thrones, or Quentin Tarantino with Pulp Fiction.

 

BIT.com.au: “We freaked out”: The scary reality of starting a web business

tinyme-press-logo-small I’ve written a lot of stories about entrepreneurial Internet start-ups over the years, and am always impressed by the willingness of so many entrepreneurs to pack in their day job and start something for themselves. Often they fail, but usually they do so before the press has even noticed them. 

But there are nonetheless plenty of success stories. Tinyme is certainly one of them, and its three business partners have built up an online retail business that during peak season employs 45 people.

Recently I was asked by the editor of BIT.com.au to write a series of articles looking into the fortunes of small online businesses, in the hope that those that follow in the steps of Tinyme and others might be able to learn from their lessons. Tinyme has grown consistently to become a highly successful business, but even it has had the odd stumble along the way. You can read what happened, and how they overcame it, by clicking here.

BRW – Big data: Knowledge might be power, but data is money

iStock_000014006813Medium

Recently I’ve become fascinated by the topic of Big Data – essentially how new technologies and techniques are allowing the near-real time analysis of massive volumes of data to uncover useful insights. It is a field that is evolving rapidly, and no doubt is somewhat over-hyped, but story after story tells how new analysis techniques are yielding genuine advantage for the organisations wielding them.

The brilliant thing about Big Data is that it allows organisations to get an additional advantage out of an asset that they already own – one which can be augmented by taking data that is freely available, such as from Web traffic and data logs, to deliver new insights.

I’ll be posting a lot more on Big Data this year, but if you want to get a sense of what’s possible, check out this article I recently wrote for BRWk.

Sky News – Technology Behind Business appearance

Sky NewsLate last year I was invited on to Sky New’s Technology Behind Business program as part of a panel discussion with Ross Dawson and Marc Pesce to discuss trends in tech for 2013. You can check it out by clicking here.

I spent a lot of last year speaking to various groups, many of them in regional Australia, about the impact of broadband technology and digital services. With digital technology policy set to be a key issue in the 2013 election, it seems I’ll be having another busy year …

News.com.au – IPscape riding a cloud into Asia

 

 

I’ve been watching for some time the growth of cloud computing, and particularly the model of delivering software as a service (SaaS). But despite the name, in reality it is not software that is being delivered at all,  but a business service. Unfortunately ‘service-as-a-service’ doesn’t really make that much sense …

If you look at what SaaS customers are buying, it is not software. Salesforce.com customers are buying a better way to manage their customers. NetSuite clients are buying a better way to manage their overall organisations. And so on, right down the line of SaaS companies. Very few purchasers have any desire to buy software at all – indeed, that is one of the benefits of the ( unfortunately named) SaaS model.

For services businesses then, it is important that they start looking at what they really offer, and which components can be delivered in a SaaS model. Because if they don’t, someone else will. In many cases of course a service still requires a physical delivery – waiters that bring your food in a catering service, etc. But for many others, like call centres, the real value is in the underlying systems that make them work – everything else is just a matter of training and monitoring. Even a catering firm these days is reliant on software systems for customer management, staffing, ordering, invoicing etc.

This is what IPscape realised when it developed its SaaS-based call centre application. It delivers the call centre across the Internet – all its clients need is a web connection and a trained call centre agent.

The beauty of the model is that it is easy to sell and support into foreign markets. There is no product to ship, and as the software is centrally hosted it is easy to maintain. Indeed, the cloud model is a service exporter’s dream.

The model is especially relevant in fast-growing Asian markets, where there is less baggage to be overcome in terms of client’s familiarity with older models of computing. As Internet speeds across Asia improve it is likely that many companies will leapfrog a generation of technology and go straight to the cloud.

That presents a massive opportunity for companies like IPscape, or any service provider which realises that its future lies in the cloud. IPScape has also chosen to work with Telstra to accelerate its Asian strategy, as I described in this story for The Australian published late last year.

SMH IT Pro – Half-billion more to connect to the internet

Google Billion 2Late last year I was invited up to Singapore to hear about Google’s vision for connecting the next 1 billion people to the Internet. One third of the world’s population is now online, but Google expects there is plenty of scope for growth as services become cheaper and more far reaching.

The needs of the next billion Internet users may be very different from those of existing users, creating opportunities for new service providers who can meet those needs in low-cost, innovative ways.

In this story for the SMH IT Pro website I look at Google’s ambitions, and the opportunities that might exist for Australian entrepreneurs to create services for people in emerging online markets. It follows on from a theme I’ve explored in other stories – that Australian entrepreneurs must look to more markets than just North America is they are to maximize the opportunities that are out there, especially as the balance of economic power migrates west across the Pacific Ocean. Australasia’s prosperity is already tied to our north west neighbours when it comes to minerals and energy- the same may also be true for our information and services sector.

CIO Australia – The rise of the machines

CIO m2m

Along with the massive explosion that is taking place in global data volumes, a similar explosion is being witnessed in terms of the proliferation of devices that create that data. This goes beyond the rapid spread of smartphones and tablets, toinclude the tens of thousands of sensors of every imaginable kind that are being connected to the Internet every day, that take and report readings on an ongoing basis, usually unattended by humans.

Smart electricity meters are one visible example, but increasingly we are hearing about numerous types of environmental sensors that are being connected up, including at the Sydney bakery Brasserie Bread.

We call this evolving network the Internet of Things, and the underlying technology is described as machine-to-machine communication (m2m), and it was the subject of my cover story for the final edition of CIO Australia magazine for 2012.